1. Information Accuracy
2. Privacy Policy
3. Return Materials Policy
4. Return Materials Shipping Instructions
5. Damaged/Missing Parts/Non-functional Product
6. Satisfaction Guarantee
7. Shipping Policy
8. Billing Policy
9. Warranties

Information Accuracy

• At Audio Allies, we strive to provide the most comprehensive set of information on the internet to assist you in your purchasing decision.  We feel that you can make a much more intelligent buying decision using the tools on our site than you can by discussing products with the salesperson at the local electronics superstore (if you happen to have one close by).  The reason for this is that our site contains more relevant product information than any one person could possibly retain.  Of course, you are always welcome to contact us toll free at 1-866-237-2559 if you can't find the information you're seeking and we will strive to provide the answer as accurately and quickly as possible.  We HIGHLY recommend visiting the manufacturer's site for additional information.  You will find links for our manufacturers by clicking links or the Links button above.  Also, each product listing has a link to the manufacturer's website.  See the line in red located directly under the Product Information heading.. 
• We are CONSTANTLY collecting, updating - and at times - correcting information on our site.  With over 7000 products, we occasionally may have a typographical error or pass along some bad information received from other sources.
• Since your satisfaction is our goal, if an inaccuracy on our site leads you to purchase something you aren't completely satisfied with, we will refund your purchase (less shipping costs).  The product must be undamaged, unused and include all items in its original shipment container.  Please see our Return Materials policy for complete details on obtaining your refund.  You MUST obtain a Return Materials Authorization prior to returning any materials to Audio Allies.

Privacy Policy

• Audio Allies strives to maintain the privacy of our customers.  We believe that doing business any other way violates our customer's trust.  As a result, you'll find that cookies aren't required to navigate our site.  While on our site, the only cookies we attempt to place on your machine are used to maintain user specific information such as sort preferences, zip codes, etc..  All cookies placed on your machine are released at the end of your session.  If you have cookies turned off, the only difference you'll see on our site is that you may need to re-enter data occasionally.  Since we do use some session level cookies, we recommend that you enable session cookies.  You can still turn off cookies that are stored on your hard drive while leaving session cookies active (at least in IE 5).  If you need help with this, give a call and we'll assist.  In order to process your order through check-out, you will need to allow session level cookies.
• Obviously, in order to process your order, we must collect sensitive information - such as your name, credit card information, shipping address, etc.  You can rest assured that we treat this information with the respect and security it deserves.  All ordering is processed using 128 bit encryption technology.  You can see you are entering a secure area of our site once the url changes from a http address to a https address.  NEVER provide sensitive information to someone without using a secure encrypted area such as ours.
• Your personal information is stored in a secure area and is NEVER shared with any third parties (other than with your bank for credit card verification purposes).  Frankly, as long as you're working with a trustworthy internet retailer such as Audio Allies, you're credit information is MUCH MORE secure than giving that same information over the phone or handing your card to the waiter at your local restaurant. 
• We do not share email addresses or any other personal information with any 3rd parties unless compelled by court order.
• We believe the internet is a wonderful tool for buying products such as those offered on our site.  We strive to make that experience a pleasurable and cost effective experience.   We will work hard to earn and retain your trust.  This is our promise.

Return Materials Policy

• We hate returns.  It means that we failed to provide the product you wanted.  It means you haven't received the benefits and satisfaction that our products can provide.  But we know it happens, so we'll try to make things as easy for you as possible. 
• Prior to shipping materials to us, call us to determine whether or not a Return Materials Authorization (RMA) number will be required and the correct address to which a particular product should be shipped.  We will promptly refund your total purchase (less shipping costs) under the following conditions:
  - The equipment is returned undamaged and in "like new" condition
  - The equipment is returned in its original packaging
  - All original materials (remotes, booklets, cables, etc.) are included in the return shipment
  - It is within 30 days of the original shipment
• If, upon receipt of the returned materials, we feel one of these conditions has not been met, we will contact you immediately to attempt to reach a mutually acceptable resolution.
• Certain returns are subject to a 10% restocking fee.  Call us for more information.

Return Materials Shipping Instructions

• Pack all materials securely and as close as possible to original inside the manufacturer's packaging/box.  If you don't have the original box and packing materials, please pack as carefully as possible so the product will not shift around during shipment.  (You may be subject to a charge if you don't have the manufacturer's box.)
• Place the manufacturer's box into an outer shipping container similar to the one we used to ship the product to you and pack carefully to fill voids and prevent shifting of the inner manufacturer's box during shipment.  Damage that occurs during a return shipment will be deducted from your refund if not covered by insurance.  Please do not ship directly in the retail packaging without prior approval.  (Some large items are designed for shipment but most are not.)
• Be sure to include everything originally supplied or you may be subject to a charge for the missing item(s).
• Place a note inside the box with your name and reason for return.  This will help us process your replacement and/or refund.  It's hard to refund your money if we don't know who you are.
• We recommend that you ship the item insured for your protection.  Please keep in mind that we can't provide a refund or replacement unless we receive the return.  If you use UPS, the first $100 is automatically insured.
• Unless instructed otherwise, ship the product to:
  
  Audio Allies Inc
  8319 Amber Leaf Ct.
  Raleigh NC  27612

Damaged/Missing Parts/Non-functional Product

If you receive a product that is damaged, does not function properly or is missing parts, please call us immediately upon receipt and we'll work to rectify the situation as quickly as possible. 

For defective products, unless we can arrange for on-site service, the product will need to be returned to us.  Just as you would need to return a defective product to a brick and mortar store, the buyer is responsible for returning the defective item to us (see Return Materials Policy and Return Materials Shipping Instructions for specific instructions).  Audio Allies pays shipping costs for the replacement item to be shipped to you.  We receive no reimbursement for providing warranty service on behalf of the manufacturer.

Defective returns where the customer does not want a replacement fall under our 30 day satisfaction policy and are subject to a 10% restocking fee.

Satisfaction Guarantee

Our goal at Audio Allies is to make sure your purchase experience is a positive one.  We realize, however, that occasionally a purchase doesn't work out.  That's why we offer our exclusive 30 day money back guarantee.  If, for any reason, you are not completely satisfied with your purchase, we will refund your purchase in full (less shipping costs and a 10% restocking fee) with no questions asked.  (NOTE:  you must obtain a Return Materials Authorization prior to shipping the product back to us.  Please see the Return Materials policy for complete instructions.)

Shipping Policy

For orders over $500, verifiable contact information is required.  We reserve the right to require signatures on packages valued at more than $500.

Our goal is to ship all orders by the next working day.  For most orders received by noon eastern time, we'll be able to ship the same day.  Occasionally, there will be an exception - especially when there are questions about your order that can't be resolved.  In these instances, you will be notified as soon as the problem is discovered so that we can minimize the delay.  Occasionally, there will be product shortages that keep us from fulfilling our shipment promise to you.  In the case of a shortage, we will notify you within one working day so that you may choose to cancel or wait for the next shipment.  If a split shipment becomes necessary, there will be no additional shipping charge to you. 

Billing Policy

We won't bill your credit card until the product ships.  Period.  In the event of a return, we'll issue credit upon receipt.  If you receive a defective product and need immediate replacement, call us and we'll work with you to reach a solution.

Warranties

At Audio Allies, we sell only factory fresh products that offer full factory warranties.  During the first 30 days, we offer our own exclusive Satisfaction Guarantee.  Also, we are here to assist you in any way we can.  We will do our best to help with any factory warranty issues that may arise.  We want to ensure your satisfaction.  We know that's the only way our business can succeed on a long term basis.